Expertise
Experience Design Strategy
I partner to help determine where customer insights, technology, and business meet to unlock significant customer value.
Product Discovery & Lean UX
I collaborate with integrated product teams to articulate customer hypotheses and propositions aimed at improving existing digital experiences and uncovering new opportunities.
Rapid Concepting & Ideation
I work quickly and collaboratively to create innovative ideas—usually with prototypes and schematics—for customer validation, helping product managers with feature prioritization and road mapping.
Product Design
I help converge design concepts with detailed UX flows, interactions, and user interfaces that bring critical customer touch points to life.
Service Design & Journey Mapping
I shape customer decision journeys and backstage interactions to help visualize pain points, needs, and opportunities, accounting for the people, process, and materials required to deliver seamless experiences.
Scaled Design Enablement
I structure, mobilize, and direct scaled agile design ops teams in coordination with dev ops software delivery, including design system enablement and governance.
