U.S. Bank App

For U.S. Bank, customer obsession has been a longstanding point of view, point of differentiation, and opportunity to influence change. The mobile app and the entire platform were reimagined to make this happen for thousands of mobile customers, which ultimately drove increased engagement, more efficient customer service interaction, and customer satisfaction.

This one-of-a-kind banking app has increased customer trust and loyalty from day one by anticipating customer needs, guiding their financial decisions, and ultimately helping people feel secure and in control of their money through practical, intuitive features.

 

Experience Design Strategy
Product Design Concept and Direction
Lean UX and Agile Scrum Design Team Leadership
Design Program Management

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